We make sure that all our corals are in the best possible condition prior to selling and shipping.  We package them in double bags and ensure that corals within are not free floating thus limiting the possibility of damage and unnecessary stress.

Dead on arrival procedures must be followed closely and can be found on our live arrival guarantee page in the footer of this website or by clicking HERE

All orders placed before 2pm Monday - Friday are despatched the same day via a 24 hour courier.  All deliveries are sent via recorded and tracked delivery. Orders received after 2pm Friday - Sunday are despatched on the Monday for 24 hour delivery.

Someone will need to be available at the delivery location in order to receive the goods.  Failure to be present on the day of delivery will nullify any live arrival guarantees and the customer will be responsible for the corals.

Returns will only be accepted if a coral is received dead on arrival (DOA).  If this is the case please follow the appropriate procedures on our live arrival guarantee page.

We guarantee that our corals will reach you in good condition and alive.  We are not responsible for the health of the coral once accepted as we cannot guarantee the state of the live stock and water parameters in customer's aquariums.