LIVE ARRIVAL GUARANTEE

Our corals are kept in 100% health whilst at Corals Online and are well rested before being sold and shipped. Corals are kept in an environment that is constantly monitored as is every individual coral. If we are unsure about the health of any coral we will not sell or ship it.

We go to great lengths to ensure the health and survival of every coral, it is our passion and take pride in selling these magnificent creatures knowing that you will too.

Corals Online ships its corals using industry leading techniques that will give the corals the minimal amount of stress when travelling. Frags and smaller corals are shipped in plastic watertight cups and are mounted to the top of the cup, this means that the coral is suspended from the lid and has little chance of the polyps touching the sides. Larger corals are mounted on polystyrene making them float upside down. All corals are double bagged and packaged in a polystyrene box with a heat pack.

In order to qualify for the Live arrival guarantee there are some procedures that you will have to follow, these are listed below.

You must adhere to the following DOA procedure correctly, failing to do so may nullify your claim. Communications must be in writing to the email address sales@coralsonline.co.uk

1. You must accept the delivery of your package on the first attempt
2. If the box is damaged you must email us photographs of the damaged box before you open it and within 2 hours of receiving the delivery.
3. Once the box is opened, if you suspect the coral is dead you must email us photographs of the suspected DOA in its bag before you open it. This must be within 2 hours of receiving the delivery.
4. Photographs must be clear and not blurred or distorted.
5. If we confirm that the coral is DOA we will refund the amount paid for the Coral, please note that postage is not included in the live arrival guarantee and will not be refunded.
6. If we are unsure if the coral is DOA we may issue further instructions for acclimatising the coral, in many cases corals may look dead but are just stressed and closed up due to transport.
7. If the coral is agreed to be DOA it must be shipped back to us. Once received a refund for the coral will be issued.

Please note that in order to qualify for the live arrival guarantee the above procedures must be followed. Failure to carry out the above procedures will void any claim..

We have listed some guidelines for the acclimatising of the corals. The DOA guarantee is for live arrival, we cannot be held responsible for the health of the coral once it is added to your aquarium.

Acclimatising guidelines

1. Float the unopened bag in your aquarium for between 20mins - 1 hour with the tank lights off so that the temperature of the water in the bag becomes the same as our aquarium.
2. Slowly add a small amount of your tank water to the bag every 5 minutes.
3. When the volume of the water in the bag had doubled it is time to add the coral to your aquarium. Every coral has a preference to waterflow, position and lighting. Please reference our website for the correct environment for the coral.
4. Carefully remove the coral from the bag trying not to damage the polyps, we recommend holding it by the rock, rubble or frag disc. Place the coral in its desired location.
5. Don't worry if the polyps don't open up by now, some corals can take days to fully settle in, expand and colour up.